Relationship problems, anxiety and depression are the situations that mostly affect the citizens who call to ask the organism for help. Our services are free 24/7.
Due to the confinement and to changes in routines caused by COVID-19, 26 thousand 569 people from all around the country, and even from abroad, have received the psychological attention the team of psychologists of the Citizen Council for Safety and Justice in Mexico City offers for free 24/7.
During the virtual presentation of the DISI report of Psychological Aid and the Biannual Activities Report made by the organism’s President, Salvador Guerrero Chipres, they informed that from January to December 13th, they have offered 173 thousand 571 attention services through the Safety Line and Trustworthy Chat, out of which 15% of them were psychological support services. In 2019 this situation represented 6% of the total of attentions offered from January to December.
“Since the beginning of the contingency we reinforced our psychological attention services. We know that people’s mental health was fundamental for them to be able to confront this situation,” Guerrero Chipres informed.
He highlighted that the main reasons why citizens have asked for help include: relationship problems (15.6%), anxiety (9.5%), family problems (9%), depression (8.5%), fear (5.5%).
Guerrero Chipres insisted on the work that the Citizen Council has made during two years in order to renew and update the legal and psychological attention they offer thousands of people.
Currently the work in a hybrid model, both in person and remote, in which more than 90% of the staff works from hope, without affecting the efficacy and professionalism with which they help the citizens.
“For two years we have helped half a million citizens for the duration of the pandemic. We have not stopped offering 24/7 attention services. On the contrary, we developed a remote attention plan in order to protect our collaborators’ well-being and still maintain our service quality through our means of contact: Safety Line and trustworthy Chat, the national Line Against Human Trafficking, *5533, the Safe Diversity National Line, the District Attorney’s Line the Silver Line and the Women and Family Line”, he added.
He presented the campaign “Stay at home for Christmas”, which is made up by videos, images and audio files that help promote a call upon citizens to protect themselves, avoid parties and reunions and reduce the risk of catching COVID-19.
During a press conference, Salvador Guerrero presented Dr. Clara Luz Alvarez, a member of the National System of Researches and former Commissioner of Cofetel, who will serve as the new Executive Secretary of the Citizen Council. This with the purpose of broadening the gender perspective in the organism.
The services the Citizen Council offers are free and they are available 24/7 while they’re also completely confidential.
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